Student Loan Counselor, Federal Student Loan AI Training

You will create and review training content for AI systems that support federal student loan servicing. The work combines current student loan policy knowledge with careful judgment about accuracy, clarity, empathy, and compliance.

• Write realistic questions based on common federal student loan borrower concerns and situations.
• Develop reference answers based on current federal guidelines and cite official sources.
• Review expert responses for accuracy, clarity, and compliance with policy.
• Flag inaccurate, unclear, or outdated guidance for further review.
• Track federal student loan regulations, repayment options, policy updates, and borrower relief programs.
• Work with a virtual expert network to improve the quality and reliability of training data.

• Language: Fluent English.
• Strong knowledge of federal student loan programs and borrower relief options.
• Recent hands-on experience advising borrowers through nonprofit counseling, college financial aid, or federal loan servicing.
• Clear, accurate, and empathetic written and verbal communication.
• Careful judgment when reviewing complex borrower situations and supporting documents.
• Current awareness of federal policy changes affecting student loans.
• Ability to organize work independently in a remote contractor setting.