Veterans Service Officer (VSO) AI Evaluation Specialist

You will evaluate AI-generated content about veterans benefits, claims processes, advocacy, legal rights, health resources, and eligibility. Your feedback will help make AI guidance more accurate, clear, relevant, empathetic, and aligned with regulations.

You will also create realistic scenarios, case studies, and documentation based on veterans assistance interactions. The work includes documenting gaps in training data and model responses, writing structured guidance, sharing verbal insights, and working asynchronously with project coordinators to clarify requirements.

• Review AI responses about veterans benefits, claims, advocacy, and veteran support resources.
• Check guidance for accuracy, clear terminology, empathy, and regulatory alignment.
• Evaluate coverage of legal rights, health resources, eligibility, and veterans’ distinct needs.
• Create realistic scenarios, case studies, and documentation for AI training.
• Document inconsistencies and opportunities to improve datasets and AI responses.

• Language: Fluent English is required.
• Required background: Extensive experience as a Veterans Service Officer or in a comparable veterans services advisory role.
• Knowledge: Expert understanding of VA benefits, claims processes, veteran advocacy procedures, and complex regulations.
• Skills: Strong written and verbal communication, clear explanations, empathy, precision, and careful attention to veterans’ needs.